The field of Customer Experience (CX) is evolving into one of the fastest growing and most in-demand fields in the world. Companies delivering extraordinary Customer Experiences not only survive — they thrive.
New Customer Experience departments are popping up everywhere and the job market is exploding. Functions and roles traditionally performed by marketing, sales and operations are shifting toward new, interdisciplinary CX divisions. To grow as a leader in this profession requires practical skills and strategic vision.
Program Structure
The Customer Experience Certificate Program at the University of Richmond offers two options:
- 4-day, in-person, hands-on immersion program
- 8-week, self-paced, online program
You apply principles and techniques that drive CX innovation. Roll up your sleeves, solve real-world challenges and use practices developed by top companies. CX experts and professional instructors guide you through each step. During the program, you continuously build your toolset and develop your own, personalized CX Portfolio.
- Develop practical skills in the CX framework.
- Design strategies to advance your company in CX.
- Gain customer insights that result in action.
- Break down organizational silos, eliminate barriers and develop a customer-centric innovation mindset.
Now Accepting Registrations
Need more information? Ready to apply? Contact us online or call (804) 352-3443 to get started.
More Information
To request more information or to speak to a program representative, visit cx.richmond.edu or connect with our CX program manager at Zschool, our educational partner.
